Refund Policy

Effective Date: 12-Sep-2025

1. Overview

At BattleNPC we strive to provide reliable and high-quality digital services. However, refund requests will only be considered under specific circumstances outlined below.

2. Eligible Refunds

You may be eligible for a refund if:

• The service was not started or delivered within the promised timeframe without valid explanation.
• A duplicate payment was made unintentionally.
• Once the service has started, refunds will only be considered in exceptional circumstances, at our discretion.
• Coaching sessions cancelled within less than 24 hours of the scheduled time are non-refundable.

3. Ineligible Refunds

Refunds will not be issued for the following situations:

• Services that are partially or fully completed.
• Account bans, suspensions, or penalties resulting from the use of our services.
• A change of mind or dissatisfaction after the order has been placed and accepted.

4. Cancellation

Cancellations made before service commencement may qualify for a full or partial refund, less any administrative fees.

Non-refundable circumstances include:

• Completed services.
• Failure to provide necessary account details.
• Violation of game publishers' Terms of Service.

5. How to Request a Refund

To request a refund, you must:

• Email support@battlenpc.com within 7 days of your order date including proof of purchase.
• Provide your Order ID and a brief explanation of the reason for your request.
• Approved refunds will be processed using the original payment method.

6. Processing Time

Once your refund request is reviewed and approved:

• Refunds will be processed within 7–10 business days.
• Refunds are issued via the original payment method only.