Refund Policy

Refund Policy

At BattleNPC, we are committed to delivering dependable and professional digital gaming services. Due to the nature of digital products and customized services, refund requests are only reviewed under the specific conditions outlined in this policy.

1. Overview

   At BattleNPC, we are committed to delivering dependable and professional digital gaming services. Due to the nature of digital products and customized services, refund requests are only reviewed under the specific conditions outlined in this policy.

2. Refund Eligibility

   A refund request may be considered in the following situations:

   • Purchased points, credits, or services were paid for successfully but not delivered
   • An accidental duplicate payment or transaction occurred
   • Unauthorized or fraudulent payment activity has been verified
   • Services were not initiated within the stated delivery timeframe without a valid explanation

   Once a service has started, refunds may only be granted under exceptional circumstances and remain subject to our review and approval.

3. Non-Refundable Situations

   Refunds will generally not be approved for the following:

   • Services that have already been partially or fully completed
   • Completed coaching sessions or appointments
   • Requests based on personal preference, dissatisfaction, or change of mind after an order has been accepted
   • Account suspensions, bans, or penalties issued by game publishers or platforms
   • Failure to follow service instructions or provide required account details

4. Cancellations

   Orders cancelled before work has started may qualify for a full or partial refund, depending on the circumstances and any applicable administrative or processing costs.

   The following situations are not eligible for cancellation refunds:

   • Services that have already been completed or initiated
   • Violations of game publisher rules or Terms of Service
   • Coaching sessions cancelled less than 24 hours before the scheduled session time

5. How to Request a Refund

   To submit a refund request, please:

   • Email support@battlenpc.com within 7 days of the original purchase date
   • Include your Order ID or transaction reference number
   • Provide a brief explanation outlining the reason for your request

   Incomplete or unverifiable requests may result in delays or denial of the refund request.

6. Refund Processing

   Once a refund request has been reviewed and approved:

   • Refunds are typically processed within 7–10 business days
   • Approved refunds will only be returned through the original payment method used for the purchase
   • Processing times may vary depending on your payment provider or financial institution